Effective Date: 2/11/2026
At Razy Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy carefully.
1. Returns
- You may request a return within [14] days of receiving your order.
- Products must be unused, in original packaging, and in the same condition as received.
- Some items may be non-returnable for hygiene or safety reasons (e.g., personal care items).
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within [14] business days.
- Shipping costs are non-refundable, except in cases where the return is due to our error.
3. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.
4. Return Process
- Contact our customer support at info@razyeg.com to request a return.
- Provide your order number and reason for the return.
- Follow the instructions provided for returning your item.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect product, please contact us immediately within [14] days of receipt.
- We will provide a full refund or replacement at no extra cost.
6. Contact Us
For any questions about returns or refunds, please reach out to us:
Email: info@razyeg.com
Phone: +201020359476
Address: Damietta, Srour Square